First letter complaining about goods being supplied too late

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What’s a first letter complaining about goods being supplied too late and when do you need it?

This is the first letter in our suite of communications covering the situation where you’re a business customer and goods that you've contracted to receive have been delivered too late for you to fulfil your originally intended business objectives, but you are planning to keep these goods.

You might, for example, find yourself in this position where your supplier was supposed to provide you with essential components that you needed to integrate into your own products to fulfil an order from your own customers, or where you have ordered goods in time for an event that has now passed.

This template covers sales of goods between two businesses. It is not appropriate for use by a consumer who wishes to complain about goods that it has bought from a business.

The starting point for working out your rights when things like this happen is to look at the contract terms, or terms and conditions in place between you and your supplier.

These should normally set out the supplier’s obligations to you when it comes to the late delivery of goods that you’ve contracted to buy. If the contract is silent on this, then the law may imply terms into it. Typically, it means that the goods must be delivered in a reasonable time frame.