First letter complaining about goods not supplied at all

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What’s a first letter complaining about goods not being delivered and when do you need it?

This is the first letter in our suite of communications covering the situation where you’re the business customer and goods that you've contracted to receive have not in fact turned up.

This template covers sales of goods between two businesses. It is not appropriate for use by a consumer who wishes to complain about goods that it has bought from a business.

The starting point for working out your rights when things like this happen, is to look at the contract terms, or terms and conditions in place between you and your supplier.

These should normally set out the supplier’s obligations to you when it comes to the non-delivery of goods that you’ve contracted to buy. If the contract is silent on this, then the law may imply terms into it. Typically, this means that the goods must be delivered in a reasonable time frame.