First letter to chase an overdue payment

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What's a first letter to chase an overdue payment and when do you need it?

You should use this letter at the start of any correspondence with another business - or a consumer - that owes you money.

As careful as you may be with your trading terms and when giving out credit, sometimes a customer just doesn't pay on time. As a small business, cash flow is of essential importance-one unpaid invoice from a customer can mean your suppliers don't get paid either.

Most businesses want to preserve good sales relationships, even if something goes wrong with a customer on one occasion, and so our suite of complaint letters are considerately designed to help you to make your point about the overdue payment, while making it clear that you are not a pushover.