First reply to a complaint about services you've supplied

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What's a first reply to a complaint about services you've supplied, and when do you need it?

You should use this letter of response at the start of any correspondence with a business customer who has complained that services you supplied do not meet requirements and/or are not what the customer requested.

This template covers sales of services between two businesses. It is not appropriate for response to a consumer who wishes to complain about services that it has bought from your business.