First response addressing a complaint that you supplied goods too late
Written with our partners at:
What’s a first response addressing a complaint that you supplied goods too late and when do you need it?
This is the first response letter in our suite of correspondence templates covering the situation where your business customer has complained that the goods they ordered from you have arrived too late for them to be used for the purpose that they intended.
In this letter, you’re either taking the position that any delay to your delivery of the goods was caused by events outside of your control, or that there was in fact no binding delivery date imposed on you.
Of course, if you don’t have a compelling reason for not delivering the goods on time, you should check first what your contractual terms say; for example, is the delivery date a binding date or just an estimate? Once you know what the contract says, you will know whether you’re in breach of it or not.
This template covers sales of goods between two businesses. It is not appropriate for a response to a consumer who wishes to complain about goods that they have bought from your business.