First response addressing a complaint that you’ve not supplied agreed goods
Written with our partners at:
What’s a first response addressing a complaint that you’ve not supplied agreed goods and when do you need it?
This is the first response letter in our suite of correspondence templates covering the situation where your business customer has complained that they have not received the goods that they ordered from you.
There are separate template letters covering the situation where you are the complaining business customer. We also have template suites to cover both the customer and supplier’s perspectives where goods are received but they are defective, damaged or not what the customer wanted, or where goods have been delivered too late to be used for the purposes that they were intended.
This template covers sales of goods between two businesses. It is not appropriate for a response to a consumer who wishes to complain about goods that it has bought from your business.