What’s a grievance appeal decision letter and when do you need it?
You will need this letter where an employee who raised a grievance with you has appealed your decision on what, if anything, you intended to do about it.
You'll have held an appeal meeting with the employee to discuss the reasons for their appeal and now this letter confirms your final position on the matter.
This letter forms part of our suite of letters for employers to use in these circumstances (see below for a list of other templates in the suite).
You should be following the steps and process set out in your grievance policy.
This policy contains key guidance for the time frames and the actions that you need to follow to ensure you’re running a fair process.
Not covered in this template is what you may have decided to do if it turns out that the employee raised the grievance frivolously or maliciously.
If your conclusion is that the grievance was in fact made by the employee in bad faith, (including where this is an attempt to avoid or to deflect disciplinary action), you may want to treat the employee’s conduct as misconduct, which may entitle you to take disciplinary action against the employee.
Do take advice if this is the position in which you find your business, since the wording and approach that you take in these circumstances may determine whether the matter comes to a definitive close at this stage or if the employee starts legal action against you.
Other letters in this suite include:
Letter inviting employee to meeting about their grievance
Letter communicating your decision in a grievance matter
Letter inviting an employee to a grievance appeal hearing
Make sure you distinguish an employee grievance from whistleblowing by an employee, since there may be additional or alternative obligations imposed on you, as an employer, in relation to how you handle these types of complaint.