Letter before action complaining about goods being supplied too late
Written with our partners at:
What’s a Letter before action complaining about goods being supplied too late and when do you need it?
This is the third and final letter in our suite of communications covering the situation where you’re a business customer and goods that you've contracted to receive have been delivered too late for you to fulfil your originally intended business objectives, but you intend to keep the goods.
It assumes that you have already sent the first two complaint letters in this particular series and that you've received replies from your supplier disputing that they're at fault over the late delivery.
If your supplier does not respond in an acceptable manner to this third letter, you may want to consider calling it quits – which might be an option if the costs/losses you’ve incurred are not significant and/or if you have doubts about your prospects of financial recovery from the supplier.
After all, the delivery issue may well indicate a major operational/financial calamity with their business. Expending further effort and incurring court/legal fees may not make economic sense or yield much, if any, improvement.)