Letter before action complaining about goods not being supplied

What’s a letter before action complaining about goods not being supplied and when do you need it?

This is the third letter in our suite of communications covering the situation where you’re the customer and goods that you’ve contracted to receive have not in fact turned up.

This letter envisages that your goods have still not turned up and that you now wish to cancel the contract. But you are not obliged to do so – you can still choose to wait for the goods and then claim compensation if this is a trading relationship that remains important to you.

If you want to wait and prefer to claim compensation for late delivery instead, once those goods finally arrive, you can switch to our separate suite of template letters complaining that goods have been supplied too late instead.

Sending this third letter, after allowing a reasonable period for the supplier to respond and remedy the situation, now activates your legal right to terminate the contract as well and records your termination of the contract in writing. It also asserts your legal right to claim any losses you may have suffered as a result of the goods never turning up, including any money you’ve already paid.

After this third and final step that you can take on your own, if the supplier does not make the payments that you are entitled to (as listed in this third letter template), you may want to consider: