Second letter complaining about services supplied by another business

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What's a second letter complaining about services supplied by another business, and when do you need it?

This is a second letter of complaint. It follows our first letter complaining about services supplied by another business template, where a supplier has supplied your business with services that you consider to be sub-standard and in breach of your supply contract.

(If your complaint is about the supply of goods, you should use our first or second letter complaining about goods supplied by another business. And if you are the supplier of the services being complained of, you should use our response template series, starting with the first reply to a complaint about services you've supplied.)

(Our template covers the provision of services between two businesses. It is not appropriate for use by a consumer who wishes to complain about services that it has bought from a business.)

The UK's Supply of Goods and Services Act requires that services must be provided with reasonable care and skill. This essentially means that the person must be reasonably competent when judged against the standard of other professionals or qualified experts or tradespeople. Beyond that, the law deliberately doesn't get too specific. This is often more a question of fact than law.

The letter makes clear that you have already requested that the position is remedied by the means you have identified and that the supplier remains in breach of their contract with you for providing sub-standard services and not remedying the position. These are important points to include. The guidance within our template will walk you through your options and what you should consider as you emphasise your position and requirements.