Second letter complaining about untrue statements made about your business

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What’s a second letter complaining about untrue statements made about your business and when do you need one?

This is the second in our suite of template letters covering the situation where one or more untrue statements have been made about you/your business.

If you’ve been accused of making untrue statements by someone else, you’ll need our separate suite of templates relating to untrue statements.

Legal or court action (and threats relating to them) should always be a last resort where statements such as these have taken place.

Invariably, aggressive engagement with a libellous/slanderous person can fan the flames of the matter to a point where it blows out of proportion and ultimately attracts a lot more attention than it would have, had it been calmly, quietly and non-aggressively handled and blown over far faster.

In some cases, you may even choose to ignore such statements altogether, or if it’s a disgruntled customer (often the case with untrue/angry rants on social media or in discussion forums), to engage in a much more constructive and positive customer relations exercise.

Other methods that may be appropriate for you to consider, where, for example, it is the employee of a business that has made the remarks about you, is to write this letter to both the employee and the business, with the inference that this could even be a disciplinary matter for that business, where its employees are acting recklessly or irresponsibly, and potentially damaging the reputation of the employer business also.