Second letter following up your complaint about goods being supplied too late
Written with our partners at:
What’s a second letter following up your complaint about goods being supplied too late and when do you need it?
This is the second letter in our suite of communications covering the situation where you’re a business customer and goods that you've contracted to receive have been delivered too late for you to fulfil your originally intended business objectives, but are you are intending to keep the goods.
It assumes that you have already sent the first complaint letter in this particular series and that you've received a reply from your supplier disputing that they're at fault over the late delivery.
Send this letter if you do not accept that the reasons stated in their letter are legitimate grounds to avoid their obligation to deliver the goods on time.
Your position might not be reasonable/legitimate if the supplier was unable to deliver the goods due to reasons caused by you/contributed to by you, e.g. if you were late in providing a specification for the goods, or delivery was attempted but obstructed by the delivery location inaccessible to the supplier/their transport provider.
You might also not be able to challenge late delivery where an event beyond anyone’s control prevented an on-time delivery, e.g. an earthquake, act of terror, extreme weather conditions, etc., and a clause within the supplier’s contract terms absolves them of liability to you where such unforeseeable events occur.
Keep your rejection of the supplier’s position otherwise factual, concise and inoffensive.
This template covers sales of goods between two businesses. It is not appropriate for use by a consumer who wishes to complain about goods that it has bought from a business.