Second letter following up your complaint about services not being supplied
Written with our partners at:
What’s a second letter following up your complaint about services not being supplied and when do you need it?
This is the second letter in our suite of communications covering the situation where you’re the customer and services which you’ve contracted to receive have not in fact been provided to you.
In this letter, you’re taking a more assertive tone about your rights to receive these outstanding services and the impact that their non-performance is having on your business.
You’ll see that the subject title of this template has added the extension ‘and time is of the essence’. This has an important legal meaning indicating that the delivery of the services on that date is a critical factor in the making of this contract. Some breaches of contract are so serious that the innocent party, potentially you, in this case, has an immediate right to terminate the contract and to claim compensation (often called ‘damages’).
Other breaches are less serious and only entitle the innocent party to damages, not an immediate right of termination. If the delivery date is ‘of the essence’ according to the contract terms that you’ve agreed with the supplier, your right to terminate the contract exists as soon as delivery is late.
If your contract terms do not make the delivery time ‘of the essence’, then the good news is that you can actually make time of the essence by serving a notice on the supplier, which is what this letter does.