Third and final letter complaining about untrue statements made about your business

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What’s a third and final letter complaining about untrue statements made about your business

This is the third and final letter in our suite of template letters covering the situation where one or more untrue statements have been made about you/your business.

This letter is a final complaint. If this is not met with a response that you consider satisfactory, then you may want to consider sending a formal letter of claim to the statement maker. Farillio has a template for this.

However, legal or court action (and threats relating to them) should always be a last resort where statements such as these have taken place.

Invariably, aggressive engagement with a libellous/slanderous person can fan the flames of the matter to a point where it blows out of proportion and ultimately attracts a lot more attention than it would had it been calmly, quietly and non-aggressively handled and blown over far faster.

In some cases, you may even choose to ignore such statements altogether, or if it’s a disgruntled customer (often the case with untrue/angry rants on social media or in discussion forums), to engage in a much more constructive and positive customer relations exercise.

Other methods that may be appropriate for you to consider, where, for example, it is the employee of a business that has made the remarks about you, is to write this letter to both the employee and the business, with the inference that this could even be a disciplinary matter for that business, where its employees are acting recklessly or irresponsibly, and potentially damaging the reputation of the employer business also.

Court action for defamation cases can also be expensive and gain little in the long run.